Digital Services Department

Role

The Digital Services Department which is under the authority of the Minister of State, is responsible for:

• Developing e-government and, more specifically, implementing online services for users 
• Managing implementation of projects to provide government departments with desktop tools and applications that enable them to carry out their responsibilities efficiently 
• Promoting the switch to paperless methods for internal government communications 
• Implementing projects to develop digital services relating to the smart city, e-health and social services, e-education and the digital economy, in collaboration with business departments and, through them, public concession holders 
• Assisting project owners with such projects and overseeing implementation by project owners 
• Streamlining the administrative procedures used by government departments and services within the context of these projects 
• Developing and disseminating new digital techniques within Interministerial Delegation for Digital Transition, and the public services more widely 
• Helping to improve the digital skills of civil servants and public sector employees 
• Monitoring technological developments and trialling innovations in e-government, online services, the smart city, e-health and social services, e-education and the digital economy 
• Building and leading an ecosystem of technology partners on behalf of the Government with a focus on e-government, online services, the smart city, e-health and social services, e-education and the digital economy 
• Ensuring the overall coherence of the Government’s digital landscape, including online services and websites
• Making available to users online a full set of government documentation and informing them of the steps they need to take 
• Identifying and analysing user expectations with regard to administrative procedures, information and services
• Organising and leading the consultation required to disseminate guidelines and general rules on the accessibility and use of digital services

Official Directory

Legal References

Sovereign Ordinance no. 7.995 of 12 March 2020 establishing the Digital Services Department