Gouvernement Princier de Monaco

Better access, better contact

An Administration that listens is closer to its users and officials

The attractiveness and modernisation of the Administration are closely linked insofar as the efficiency of public services is one of the major ways to enable the State and the whole country to function better. To improve the quality of public service and develop the notion of effectiveness, the Prince's Government wishes more than ever to place the user and the civil servant at the heart of its thinking.

The Steering Committee for the modernisation of the Administration created by the Prince's Government has set itself targets to improve the public service which include systematically listening to users and stakeholders in the field.

Collecting and analysing feedback and needs that are expressed will give rise to new behaviours, new people-oriented procedures and more comfortable working conditions for officials. Monaco's 'human dimension' then becomes an advantage for the Administration to deal with issues proactively.

Designing new procedures and providing better conditions to interact with users is not an end in itself. This search for efficiency undertaken by the whole Administration will continue, together with the implementation of new ways to receive feedback. The feedback is aimed at checking satisfaction both in terms of online interaction and face-to-face contact points.

Through continuous feedback and assessments, services rendered will improve further, fostering progress across the whole Administration.